Clients & updates

We check for conflicts while you add a client.

Take on a client in five short steps: who they are, whether you can act, your fees, the vakalatnama and the portal invite. After that, we draft every message to the client and file it to the case.

5steps from identity to portal invite
3channels: WhatsApp, SMS and e-mail
Opt-inneeded before we send any WhatsApp message
Inside the app
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Take on a new client in five steps

Check for conflicts, agree fees and get the vakalatnama signed before you start work.

Start with six fields

Start with a few details. Ask for identity proof and bank details only when something needs them.

Check for conflicts before you act

VakilBox looks for close name matches across clients, opposite parties, directors, related companies, prospects and restricted files. If it matches a former client, a partner must record that the former client gave written consent. Only then can you go on.

Agree fees before work starts

Choose per appearance, lump sum per stage, monthly retainer, hourly or mixed. You record the fees before work starts, so the first invoice is never a surprise.

Get the vakalatnama signed and invite the client

Make the vakalatnama from the file. The client e-signs it in the portal, and you invite them in the same step. At the end, we record the DPDP consent: purposes, notice version, channel and how the client gave consent.

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Inform your client after every hearing

We draft the update, send it on the right channel and file it to the case.

Notify your client in one tap

Record the outcome and we draft a message in the client's language, in Hindi if they prefer. You check it and send it.

Send by WhatsApp, SMS or e-mail

WhatsApp uses templates and needs the client's opt-in. Without opt-in, we send the message by SMS and show you why. Delivery receipts give you a delivery rate on Today.

File every call and visit to the case

We file every message, call and visit to the case, not to someone's personal phone. Whoever takes a call logs it, and records any witnesses.

Keep client updates apart from notes

Client updates and privileged notes are different types of content. So you can't send a note to a client by mistake.

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Follow up on enquiries and missing papers

Set a follow-up for every walk-in. See missing consent records and unsigned engagement letters.

Note walk-in enquiries

Note a walk-in enquiry on your phone and set a follow-up. A report shows enquiries that didn't become clients and had no follow-up. So you don't lose leads.

See missing consents and unsigned letters

A compliance panel lists clients taken on without a consent record. It also lists engagement letters not yet signed.

In practice

What this looks like on a real day

A walk-in already on the other side

A company asks you to act against a business linked to a director you represent.

What happensThe conflict check flags the link. The partner says no before anyone discusses fees.

A client who reads only Hindi

The hearing is over and you must send the update.

What happensWe draft it in Hindi, and the portal shows the same in Hindi. Nobody has to translate by hand.

A client who never opted in

The client hasn't agreed to WhatsApp messages.

What happensWe block WhatsApp and send the update by SMS. We show the reason on the message, so nobody wonders why.

Signing from another city

The client is travelling when the vakalatnama needs a signature.

What happensThey open the portal invite, read it and sign by entering their password. We record the time and address.

These are example stories. The names and matters are made up. The features are real.

By design

Rules the system always follows

We send no WhatsApp message without a recorded opt-in.
A client update can never include a privileged note.
We record consent and the notice version when you take on the client, not later.